REFUND & RETURN POLICY
At Vitestyle.com, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we have established this Refund & Return Policy to address such situations. Please read this policy carefully to understand your rights and obligations when requesting a refund or return.
1. Return Eligibility
1.1 Time Frame
Our return policy allows for returns within 7 days from the date of delivery. If 7 days have passed since you received your order, we regret that we cannot offer you a refund or exchange
1.2 Condition of Items
To be eligible for a return, your item must be:
- Unused
- In the same condition as you received it
- In its original packaging
2. Eligible Reasons for Returns and Refunds
We accept returns and provide refunds for the following reasons:
- Product Defects: Items with manufacturing defects, such as loose threads, tears, or other errors caused by the production process.
- Poor Quality: Printing Prints that are blurred, faded, peeling, or have incorrect colors compared to the product images on our website.
- Incorrect Size: If the product you received does not match the size you ordered based on our size guide.
- Delayed Shipping: If the shipping time exceeds 20 days from the standard estimated delivery time.
- Product Mismatch : If the product you received differs significantly from the initial description, images, or product information on our website.
3. Return and Exchange Process
If you are not satisfied with your purchase for any of the eligible reasons listed above, we will work with you to correct the problems . Here’s how to initiate a return or exchange:
- Contact our customer service team at [email protected] within 7 days of receiving your order.
- Provide your order number and a detailed explanation of the issue.
- Include clear photos of the product showing the problem (if applicable).
- Our team will review your request and provide further instructions within 2 business days.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
5. Return Shipping
For returns due to manufacturing defects, poor quality printing, incorrect sizing, or product mismatch, Vitestyle.com will cover the cost of return shipping. We will provide you with a prepaid return label.
For returns due to change of mind or other non-defect reasons, the customer is responsible for return shipping costs.
6. Non-Returnable Items
Certain items are non-returnable due to hygiene and safety reasons, including:
- Personalized or custom-made items (unless defective)
- Intimate apparel
- Face masks
7. Exchanges
If you need to exchange an item for a different size or color, please follow the same process as for returns. Note that exchanges are subject to product availability.
8. Sale Items
Items that were purchased on sale or marked as “Final Sale” are not eligible for refund or exchange unless they are defective or significantly not as described.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, either through replacement or refund.
10. Cancellations
For information about order cancellations, please refer to our separate Cancellation Policy.
11. Contact Us
If you have any questions about our Refund & Return Policy, please contact us at email: [email protected]
We are committed to providing excellent customer service and will do our best to resolve any issues to your satisfaction.
By making a purchase on Vitestyle.com, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.
