CANCELLATION & REPLACEMENT POLICY
At Vitestyle.com, we strive to provide the best possible experience for our customers. We understand that circumstances may arise where you need to cancel an order or request a replacement. This policy outlines our procedures for cancellations and replacements.
1. Order Cancellations
1.1 Cancellation Window
Due to the custom nature of our print-on-demand (POD) products, we have a limited window for order cancellations:
Orders can be cancelled within 2 hours of placement, free of charge.
After 12 hours, orders generally cannot be cancelled as they enter our production process.
1.2 How to Cancel an Order To cancel an order:
- Log into your Vitestyle.com account
- Navigate to “My Orders”
- Find the order you wish to cancel
- Click on “Cancel Order” if the option is available
- If the “Cancel Order” option is not visible, please contact our customer service immediately
1.3 Refunds for Cancelled Orders
- For orders cancelled within the 2-hour window, a full refund will be issued to the original payment method.
- Refunds typically process within 5-10 business days, depending on your bank or credit card company.
2. Order Modifications
2.1 Modification Window
Order modifications are subject to the same time constraints as cancellations:
- Modifications can be made within 2 hours of order placement at no additional cost.
- After 12 hours, orders generally cannot be modified.
2.2 Types of Modifications Permissible modifications include:
- Changing the delivery address
- Updating the product size or color (subject to availability)
- Correcting spelling errors in custom text
Please note that substantial design changes may be treated as a new order, requiring cancellation of the original order (subject to our cancellation policy) and placement of a new order.
3. Replacements
3.1 Eligibility for Replacement
Replacements are offered in the following circumstances:
- The item received is defective or damaged upon arrival
- The wrong item was shipped
- The print quality does not meet our standards
- The item does not match the description on our website
3.2 Replacement Process
To request a replacement:
- Contact our customer service within 7 days of receiving your order
- Provide your order number and a detailed description of the issue
- Include clear photos showing the problem with the product
- Our team will review your request within 2 business days
3.3 Replacement Shipment
If your replacement request is approved:
- We will produce and ship a replacement item at no additional cost to you
- The replacement will be shipped using the same method as your original order
- You are not required to return the original item unless specifically requested
4. Exceptions
4.1 Custom Designs
For products with custom designs uploaded by the customer:
We cannot offer replacements due to dissatisfaction with the customer’s own design
However, if there are issues with print quality or product defects, our standard replacement policy applies
4.2 Limited Edition or Seasonal Items
For limited edition or seasonal items:
Replacements are subject to availability
If the exact item is no longer available, we may offer store credit or a refund
5. Shipping Costs for Replacements
5.1 Defective or Incorrect Items
If the replacement is due to a defect, damage, or an error on our part:
We will cover all shipping costs for the replacement item
If we require the return of the original item, we will provide a prepaid return label
5.2 Size Exchanges
For size exchanges (when permitted within the modification window):
The customer is responsible for the return shipping of the original item
Vitestyle will cover the cost of shipping the replacement size to the customer
6. Processing Time
Cancellation and modification requests are typically processed within 1 business day
Replacement requests are reviewed within 3-5 business days
Once approved, replacement items enter our standard production queue
7. Multiple Replacements
In the rare event that a replacement item also arrives damaged or defective, we will issue a full refund for the product
We reserve the right to limit the number of replacements for a single order to ensure fairness and prevent abuse of our policy
8. Refunds instead of Replacements
In some cases, we may offer a full or partial refund instead of a replacement:
If the exact product is no longer available
If we have experienced repeated issues with a particular product
At the customer’s request, subject to approval
9. Bulk Orders
For bulk or large custom orders:
Special cancellation, modification, and replacement terms may apply
These will be communicated and agreed upon at the time of order placement
10. Policy Changes
Vitestyle.com reserves the right to modify this Cancellation & Replacement Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
11. Contact Us
If you have any questions about this Cancellation & Replacement Policy, please contact our customer service team at [email protected] or through the contact form on our website.
By making a purchase on Vitestyle.com, you acknowledge that you have read, understood, and agree to this Cancellation & Replacement Policy.
